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Frequently asked questions

Answers about the spring, containers and requests.

Frequently asked questions

Where does Lourdes water come from?

The water is associated with the Massabielle spring, located in the grotto of the same name at the Sanctuary of Lourdes.

Where is the spring?

It is in Lourdes, in the Hautes-Pyrénées, within the Sanctuary of Our Lady of Lourdes.

How can I request a container?

Complete the “Request water” form with your identity, email address, full postal address and country.

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Are deliveries available already?

We are currently looking for a delivery partner. Requests are recorded, but neither shipment nor delivery time can be guaranteed before confirmation.

Can I request a container from abroad?

Yes, you may submit a request from another country. Shipping options depend on the destination country and available logistics solutions.

Which containers are offered?

Models may include small flasks or bottles. Only items activated in the shop belong to the current catalogue.

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Do I need to pay online?

No. The shop operates without online payment. After receiving your order request, the association contacts you to confirm the arrangements.

Is Lourdes water a medicine?

No. This website does not present Lourdes water as a medicine or medical treatment.

How do I contact the association?

Use the contact form and specify the reason for your message.

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